4 products
Mens Lennox Lounge Pant - Washed Black
Regular price $95.00
A comforting essential for lazy days at home, the Lennox Lounge Pant is a relaxed fit with a wide, elastic waistband and ribbed cuffs. This style is crafted from soft, pure cotton for all-day, breathable comfort. Pair with the matching Lennox Lounge Top.
Model wears size Medium
100% Cotton
SDLM0296-221
| Size | XS | S | M | L | XL | XXL |
| Chest (cm) | 90 | 95 | 100 | 105 | 110 | 115 |
| Waist (cm) | 72 | 77 | 82 | 87 | 92 | 97 |
Click & Collect from Arrowtown
click + collect will be available Monday-Friday. You will receive an email when your purchase is available for pick-up in Arrowtown.
Delivery within New Zealand
All items are sent with NZ/Courier Post from our store in Arrowtown, NZ. Standard delivery is estimated between 1-5 working days and rural deliveries can be up to 7 working days.
Orders are sent Monday - Friday (excluding Public Holidays) with a fully tracked courier service & signature on delivery. If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, IKON and the courier service cannot be held responsible for any loss or damage that may occur once your order has been delivered.
| Service within NZ | Details | COST |
| NZ/Courier Post | All orders under NZ $100 | $7 |
| NZ/Courier Post | All orders over NZ $100 | FREE |
Delivery to Australia
***Please expect COVID-19 DELIVERY DELAYS*** Due to the wide spread of Covid-19 globally, please expect international delivery delays due to insufficient airfreight capacity and government restrictions. NZ Post are still working actively to deliver but there may still be service impacts, please expect delay when shipping internationally.
Orders are sent Monday - Friday (excluding Public Holidays) with a fully tracked courier service.
| Service to Australia | Details | Cost |
| NZ Post Air Satchel Tracked | All orders under $100 NZD | $20 |
| NZ Post Air Satchel Tracked | All orders over $100 NZD | FREE |
| DHL Express (estimated delivery within 1-2 weeks) | Orders under $100 | $30 |
| DHL Express (estimated delivery within 1-2 weeks) | Orders over $100 | $20 |
Please note: this service is a door-to-door service (not a person-to-person service). Please ensure that the delivery address is a trustworthy one. An item that is signed for is deemed to be delivered in full. Express deliveries to a rural address can take up to 5 business days.
Delivery to the Rest of the World
***Please expect COVID-19 DELIVERY DELAYS*** Due to the wide spread of Covid-19 globally, please expect international delivery delays due to insufficient airfreight capacity and government restrictions. NZ Post are still working actively to deliver but there may still be service impacts, please expect delay when shipping internationally.
Orders are sent Monday - Friday (excluding Public Holidays) with a fully tracked courier service.
See the checkout for prices to your location. Please note due to COVID-19 and the limitations with international couriers we may not be able to ship to your country. If this is the case we will contact you.
DUTY - Purchasing from outside of New Zealand
Please be aware all orders leaving New Zealand may incur duty and import taxes when entering the destination country. These charges are at the expense of the receiver. Please make sure you are aware of any costs that may be incurred before making a purchase. IKON will not be responsible for any customs charges and import duties.
Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing. Sale Items include those purchased during promotional sales (Black Friday discounted promotions etc).
RETURNS POLICY
Try your purchases on in the comfort of your own home and if you need to send them back, you must do so within 5 working days of receipt of merchandise.
Simply submit a returns request via our returns page and not via the store.
Once we have been informed, please send your items back to:
IKON c/- Web Returns
Shop 5, 50 Buckingham Street
Arrowtown, 9302
Please make sure your items are returned new, unused and with all IKON and designer garment tags still attached. (Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done). Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Sale items may not be returned or exchanged, unless they are faulty.
Shipping charges are not refunded unless the original item was incorrect or faulty.
IKON takes no responsibility for delays incurred at the recipient’s end. Please contact your shipping provider for information on your delivery.
INTERNATIONAL RETURNS
Title for shipped merchandise will pass on to you upon IKON's delivery to the carrier/courier. Depending on the destination and product, you may have to pay additional taxes or import duty. IKON is not responsible for any additional taxes or duties incurred by your country.
When orders are shipped outside of New Zealand, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering from IKON you are the ‘importer of record’ and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country, please research you own countries importation and duty policies.
If you decide to return an item to IKON you are responsible for all shipping and customs duties incurred. Please ensure the service is tracked and take you time to fill out all customs declaration forms, and clearly mark the item as a ‘returned item’ or with no commercial value. This is imperative to ensure that no duty’s or importation taxes are placed on the item.
IKON takes no responsibility for delays incurred at the recipient’s end, this can vary depending on the customs rules and regulations for each destination country.
REFUNDS
Refunds are only issued for the products sold. Once your original item has been returned and meets our returns policy you will be refunded. The original shipping cost will not be refunded. Refunds will be issued back to the original form of payment in New Zealand Dollars, with the exception of Direct Bank Transfers. Any price difference due to foreign exchange rate variations or timing will be to the purchaser's account.
Refunds may take up to 5 working days to show on your credit card, depending on your bank or credit provider.
Payments made via Laybuy will be refunded via Laybuy.
EXCHANGES
We do not hold items for exchange. If you would like to exchange an item, please make a second purchase online, email us to let us know, and send your original purchase back to IKON. Once your original item has been returned and meets our returns policy you will be refunded.
Please contact our customer care team by emailing support@ikonnz.com if you have any further questions.
DAMAGED GOODS
In the unlikely event that your item arrives damaged, please contact support@ikonnz.com if we are unable to provide a replacement we will issue a full refund immediately.
UNDERWEAR
Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
SALE ITEMS
Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing.
INSTORE REFUND POLICY
In addition to your Statutory Rights, should you change your mind we will exchange or issue a credit note, provided:
1. The items with the original receipt are returned with 7 days of purchase, and
2. Items must be in original conditions as purchased with labels/tickets attached. Garments/Shoes must not have been worn or washed.
If you have any questions about your order, or how to make an order on www.ikonnz.com, our customer service team are here to help. You can do this by email, phone or facebook.
- Shop 5, 50 Buckingham Street, Arrowtown, New Zealand
- Phone: +64 3 442 1355
- Email: support@ikonnz.com
- Open 7 days 9.00am - 5:30pm
Mens Lennox Lounge Pant - Grey Marle
Regular price $95.00A comforting essential for lazy days at home, the Lennox Lounge Pant is a relaxed fit with a wide, elastic waistband and ribbed cuffs. This style is crafted from soft, pure cotton for all-day, breathable comfort.
Model wears size Medium
100% Cotton
SDLM0296-221
| Size | XS | S | M | L | XL | XXL |
| Chest (cm) | 90 | 95 | 100 | 105 | 110 | 115 |
| Waist (cm) | 72 | 77 | 82 | 87 | 92 | 97 |
Click & Collect from Arrowtown
click + collect will be available Monday-Friday. You will receive an email when your purchase is available for pick-up in Arrowtown.
Delivery within New Zealand
All items are sent with NZ/Courier Post from our store in Arrowtown, NZ. Standard delivery is estimated between 1-5 working days and rural deliveries can be up to 7 working days.
Orders are sent Monday - Friday (excluding Public Holidays) with a fully tracked courier service & signature on delivery. If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, IKON and the courier service cannot be held responsible for any loss or damage that may occur once your order has been delivered.
| Service within NZ | Details | COST |
| NZ/Courier Post | All orders under NZ $100 | $7 |
| NZ/Courier Post | All orders over NZ $100 | FREE |
Delivery to Australia
***Please expect COVID-19 DELIVERY DELAYS*** Due to the wide spread of Covid-19 globally, please expect international delivery delays due to insufficient airfreight capacity and government restrictions. NZ Post are still working actively to deliver but there may still be service impacts, please expect delay when shipping internationally.
Orders are sent Monday - Friday (excluding Public Holidays) with a fully tracked courier service.
| Service to Australia | Details | Cost |
| NZ Post Air Satchel Tracked | All orders under $100 NZD | $20 |
| NZ Post Air Satchel Tracked | All orders over $100 NZD | FREE |
| DHL Express (estimated delivery within 1-2 weeks) | Orders under $100 | $30 |
| DHL Express (estimated delivery within 1-2 weeks) | Orders over $100 | $20 |
Please note: this service is a door-to-door service (not a person-to-person service). Please ensure that the delivery address is a trustworthy one. An item that is signed for is deemed to be delivered in full. Express deliveries to a rural address can take up to 5 business days.
Delivery to the Rest of the World
***Please expect COVID-19 DELIVERY DELAYS*** Due to the wide spread of Covid-19 globally, please expect international delivery delays due to insufficient airfreight capacity and government restrictions. NZ Post are still working actively to deliver but there may still be service impacts, please expect delay when shipping internationally.
Orders are sent Monday - Friday (excluding Public Holidays) with a fully tracked courier service.
See the checkout for prices to your location. Please note due to COVID-19 and the limitations with international couriers we may not be able to ship to your country. If this is the case we will contact you.
DUTY - Purchasing from outside of New Zealand
Please be aware all orders leaving New Zealand may incur duty and import taxes when entering the destination country. These charges are at the expense of the receiver. Please make sure you are aware of any costs that may be incurred before making a purchase. IKON will not be responsible for any customs charges and import duties.
Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing. Sale Items include those purchased during promotional sales (Black Friday discounted promotions etc).
RETURNS POLICY
Try your purchases on in the comfort of your own home and if you need to send them back, you must do so within 5 working days of receipt of merchandise.
Simply submit a returns request via our returns page and not via the store.
Once we have been informed, please send your items back to:
IKON c/- Web Returns
Shop 5, 50 Buckingham Street
Arrowtown, 9302
Please make sure your items are returned new, unused and with all IKON and designer garment tags still attached. (Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done). Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Sale items may not be returned or exchanged, unless they are faulty.
Shipping charges are not refunded unless the original item was incorrect or faulty.
IKON takes no responsibility for delays incurred at the recipient’s end. Please contact your shipping provider for information on your delivery.
INTERNATIONAL RETURNS
Title for shipped merchandise will pass on to you upon IKON's delivery to the carrier/courier. Depending on the destination and product, you may have to pay additional taxes or import duty. IKON is not responsible for any additional taxes or duties incurred by your country.
When orders are shipped outside of New Zealand, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering from IKON you are the ‘importer of record’ and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country, please research you own countries importation and duty policies.
If you decide to return an item to IKON you are responsible for all shipping and customs duties incurred. Please ensure the service is tracked and take you time to fill out all customs declaration forms, and clearly mark the item as a ‘returned item’ or with no commercial value. This is imperative to ensure that no duty’s or importation taxes are placed on the item.
IKON takes no responsibility for delays incurred at the recipient’s end, this can vary depending on the customs rules and regulations for each destination country.
REFUNDS
Refunds are only issued for the products sold. Once your original item has been returned and meets our returns policy you will be refunded. The original shipping cost will not be refunded. Refunds will be issued back to the original form of payment in New Zealand Dollars, with the exception of Direct Bank Transfers. Any price difference due to foreign exchange rate variations or timing will be to the purchaser's account.
Refunds may take up to 5 working days to show on your credit card, depending on your bank or credit provider.
Payments made via Laybuy will be refunded via Laybuy.
EXCHANGES
We do not hold items for exchange. If you would like to exchange an item, please make a second purchase online, email us to let us know, and send your original purchase back to IKON. Once your original item has been returned and meets our returns policy you will be refunded.
Please contact our customer care team by emailing support@ikonnz.com if you have any further questions.
DAMAGED GOODS
In the unlikely event that your item arrives damaged, please contact support@ikonnz.com if we are unable to provide a replacement we will issue a full refund immediately.
UNDERWEAR
Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
SALE ITEMS
Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing.
INSTORE REFUND POLICY
In addition to your Statutory Rights, should you change your mind we will exchange or issue a credit note, provided:
1. The items with the original receipt are returned with 7 days of purchase, and
2. Items must be in original conditions as purchased with labels/tickets attached. Garments/Shoes must not have been worn or washed.
If you have any questions about your order, or how to make an order on www.ikonnz.com, our customer service team are here to help. You can do this by email, phone or facebook.
- Shop 5, 50 Buckingham Street, Arrowtown, New Zealand
- Phone: +64 3 442 1355
- Email: support@ikonnz.com
- Open 7 days 9.00am - 5:30pm
Mens Transition Pant - Washed Khaki
Regular price $109.90The Transition Pant is a modern pant for everyday dressing and coastal ease, crafted from soft, premium linen. This pant has a relaxed fit with an elasticated drawstring waist for ultimate comfort. Pair with a plain white tee or our Casual Long Sleeve Shirt for day-to-night dressing.
Model wears size 32/medium
100% Linen
Due to the garment dyeing process of this piece, we strongly advise against using stain removers or harsh detergents, which may affect the colour.
SDLM0085-419
|
Size |
XS |
S |
M |
L |
XL |
XXL |
|
Waist (in) |
28 |
30 |
32 |
34 |
36 |
38 |
Click & Collect from Arrowtown
click + collect will be available Monday-Friday. You will receive an email when your purchase is available for pick-up in Arrowtown.
Delivery within New Zealand
All items are sent with NZ/Courier Post from our store in Arrowtown, NZ. Standard delivery is estimated between 1-5 working days and rural deliveries can be up to 7 working days.
Orders are sent Monday - Friday (excluding Public Holidays) with a fully tracked courier service & signature on delivery. If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, IKON and the courier service cannot be held responsible for any loss or damage that may occur once your order has been delivered.
| Service within NZ | Details | COST |
| NZ/Courier Post | All orders under NZ $100 | $7 |
| NZ/Courier Post | All orders over NZ $100 | FREE |
Delivery to Australia
***Please expect COVID-19 DELIVERY DELAYS*** Due to the wide spread of Covid-19 globally, please expect international delivery delays due to insufficient airfreight capacity and government restrictions. NZ Post are still working actively to deliver but there may still be service impacts, please expect delay when shipping internationally.
Orders are sent Monday - Friday (excluding Public Holidays) with a fully tracked courier service.
| Service to Australia | Details | Cost |
| NZ Post Air Satchel Tracked | All orders under $100 NZD | $20 |
| NZ Post Air Satchel Tracked | All orders over $100 NZD | FREE |
| DHL Express (estimated delivery within 1-2 weeks) | Orders under $100 | $30 |
| DHL Express (estimated delivery within 1-2 weeks) | Orders over $100 | $20 |
Please note: this service is a door-to-door service (not a person-to-person service). Please ensure that the delivery address is a trustworthy one. An item that is signed for is deemed to be delivered in full. Express deliveries to a rural address can take up to 5 business days.
Delivery to the Rest of the World
***Please expect COVID-19 DELIVERY DELAYS*** Due to the wide spread of Covid-19 globally, please expect international delivery delays due to insufficient airfreight capacity and government restrictions. NZ Post are still working actively to deliver but there may still be service impacts, please expect delay when shipping internationally.
Orders are sent Monday - Friday (excluding Public Holidays) with a fully tracked courier service.
See the checkout for prices to your location. Please note due to COVID-19 and the limitations with international couriers we may not be able to ship to your country. If this is the case we will contact you.
DUTY - Purchasing from outside of New Zealand
Please be aware all orders leaving New Zealand may incur duty and import taxes when entering the destination country. These charges are at the expense of the receiver. Please make sure you are aware of any costs that may be incurred before making a purchase. IKON will not be responsible for any customs charges and import duties.
Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing. Sale Items include those purchased during promotional sales (Black Friday discounted promotions etc).
RETURNS POLICY
Try your purchases on in the comfort of your own home and if you need to send them back, you must do so within 5 working days of receipt of merchandise.
Simply submit a returns request via our returns page and not via the store.
Once we have been informed, please send your items back to:
IKON c/- Web Returns
Shop 5, 50 Buckingham Street
Arrowtown, 9302
Please make sure your items are returned new, unused and with all IKON and designer garment tags still attached. (Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done). Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Sale items may not be returned or exchanged, unless they are faulty.
Shipping charges are not refunded unless the original item was incorrect or faulty.
IKON takes no responsibility for delays incurred at the recipient’s end. Please contact your shipping provider for information on your delivery.
INTERNATIONAL RETURNS
Title for shipped merchandise will pass on to you upon IKON's delivery to the carrier/courier. Depending on the destination and product, you may have to pay additional taxes or import duty. IKON is not responsible for any additional taxes or duties incurred by your country.
When orders are shipped outside of New Zealand, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering from IKON you are the ‘importer of record’ and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country, please research you own countries importation and duty policies.
If you decide to return an item to IKON you are responsible for all shipping and customs duties incurred. Please ensure the service is tracked and take you time to fill out all customs declaration forms, and clearly mark the item as a ‘returned item’ or with no commercial value. This is imperative to ensure that no duty’s or importation taxes are placed on the item.
IKON takes no responsibility for delays incurred at the recipient’s end, this can vary depending on the customs rules and regulations for each destination country.
REFUNDS
Refunds are only issued for the products sold. Once your original item has been returned and meets our returns policy you will be refunded. The original shipping cost will not be refunded. Refunds will be issued back to the original form of payment in New Zealand Dollars, with the exception of Direct Bank Transfers. Any price difference due to foreign exchange rate variations or timing will be to the purchaser's account.
Refunds may take up to 5 working days to show on your credit card, depending on your bank or credit provider.
Payments made via Laybuy will be refunded via Laybuy.
EXCHANGES
We do not hold items for exchange. If you would like to exchange an item, please make a second purchase online, email us to let us know, and send your original purchase back to IKON. Once your original item has been returned and meets our returns policy you will be refunded.
Please contact our customer care team by emailing support@ikonnz.com if you have any further questions.
DAMAGED GOODS
In the unlikely event that your item arrives damaged, please contact support@ikonnz.com if we are unable to provide a replacement we will issue a full refund immediately.
UNDERWEAR
Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
SALE ITEMS
Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing.
INSTORE REFUND POLICY
In addition to your Statutory Rights, should you change your mind we will exchange or issue a credit note, provided:
1. The items with the original receipt are returned with 7 days of purchase, and
2. Items must be in original conditions as purchased with labels/tickets attached. Garments/Shoes must not have been worn or washed.
If you have any questions about your order, or how to make an order on www.ikonnz.com, our customer service team are here to help. You can do this by email, phone or facebook.
- Shop 5, 50 Buckingham Street, Arrowtown, New Zealand
- Phone: +64 3 442 1355
- Email: support@ikonnz.com
- Open 7 days 9.00am - 5:30pm
Mens Chino Pant - Black
Regular price $120.00The new Chino Pant is a classic, timeless pant for any wardrobe, with a straight full-length leg. A modern take on heritage tailoring, this piece is carefully constructed with luxury craftmanship, visible both inside and out. Pair with a linen shirt or a simple cotton tee for everyday cool.
100% Cotton
Due to the garment dyeing process of this piece, we strongly advise against using stain removers or harsh detergents, which may affect the colour.
SDLM0263-121
|
Size |
XS |
S |
M |
L |
XL |
XXL |
|
Waist (in) |
28 |
30 |
32 |
34 |
36 |
38 |
Click & Collect from Arrowtown
click + collect will be available Monday-Friday. You will receive an email when your purchase is available for pick-up in Arrowtown.
Delivery within New Zealand
All items are sent with NZ/Courier Post from our store in Arrowtown, NZ. Standard delivery is estimated between 1-5 working days and rural deliveries can be up to 7 working days.
Orders are sent Monday - Friday (excluding Public Holidays) with a fully tracked courier service & signature on delivery. If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, IKON and the courier service cannot be held responsible for any loss or damage that may occur once your order has been delivered.
| Service within NZ | Details | COST |
| NZ/Courier Post | All orders under NZ $100 | $7 |
| NZ/Courier Post | All orders over NZ $100 | FREE |
Delivery to Australia
***Please expect COVID-19 DELIVERY DELAYS*** Due to the wide spread of Covid-19 globally, please expect international delivery delays due to insufficient airfreight capacity and government restrictions. NZ Post are still working actively to deliver but there may still be service impacts, please expect delay when shipping internationally.
Orders are sent Monday - Friday (excluding Public Holidays) with a fully tracked courier service.
| Service to Australia | Details | Cost |
| NZ Post Air Satchel Tracked | All orders under $100 NZD | $20 |
| NZ Post Air Satchel Tracked | All orders over $100 NZD | FREE |
| DHL Express (estimated delivery within 1-2 weeks) | Orders under $100 | $30 |
| DHL Express (estimated delivery within 1-2 weeks) | Orders over $100 | $20 |
Please note: this service is a door-to-door service (not a person-to-person service). Please ensure that the delivery address is a trustworthy one. An item that is signed for is deemed to be delivered in full. Express deliveries to a rural address can take up to 5 business days.
Delivery to the Rest of the World
***Please expect COVID-19 DELIVERY DELAYS*** Due to the wide spread of Covid-19 globally, please expect international delivery delays due to insufficient airfreight capacity and government restrictions. NZ Post are still working actively to deliver but there may still be service impacts, please expect delay when shipping internationally.
Orders are sent Monday - Friday (excluding Public Holidays) with a fully tracked courier service.
See the checkout for prices to your location. Please note due to COVID-19 and the limitations with international couriers we may not be able to ship to your country. If this is the case we will contact you.
DUTY - Purchasing from outside of New Zealand
Please be aware all orders leaving New Zealand may incur duty and import taxes when entering the destination country. These charges are at the expense of the receiver. Please make sure you are aware of any costs that may be incurred before making a purchase. IKON will not be responsible for any customs charges and import duties.
Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing. Sale Items include those purchased during promotional sales (Black Friday discounted promotions etc).
RETURNS POLICY
Try your purchases on in the comfort of your own home and if you need to send them back, you must do so within 5 working days of receipt of merchandise.
Simply submit a returns request via our returns page and not via the store.
Once we have been informed, please send your items back to:
IKON c/- Web Returns
Shop 5, 50 Buckingham Street
Arrowtown, 9302
Please make sure your items are returned new, unused and with all IKON and designer garment tags still attached. (Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done). Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Sale items may not be returned or exchanged, unless they are faulty.
Shipping charges are not refunded unless the original item was incorrect or faulty.
IKON takes no responsibility for delays incurred at the recipient’s end. Please contact your shipping provider for information on your delivery.
INTERNATIONAL RETURNS
Title for shipped merchandise will pass on to you upon IKON's delivery to the carrier/courier. Depending on the destination and product, you may have to pay additional taxes or import duty. IKON is not responsible for any additional taxes or duties incurred by your country.
When orders are shipped outside of New Zealand, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering from IKON you are the ‘importer of record’ and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country, please research you own countries importation and duty policies.
If you decide to return an item to IKON you are responsible for all shipping and customs duties incurred. Please ensure the service is tracked and take you time to fill out all customs declaration forms, and clearly mark the item as a ‘returned item’ or with no commercial value. This is imperative to ensure that no duty’s or importation taxes are placed on the item.
IKON takes no responsibility for delays incurred at the recipient’s end, this can vary depending on the customs rules and regulations for each destination country.
REFUNDS
Refunds are only issued for the products sold. Once your original item has been returned and meets our returns policy you will be refunded. The original shipping cost will not be refunded. Refunds will be issued back to the original form of payment in New Zealand Dollars, with the exception of Direct Bank Transfers. Any price difference due to foreign exchange rate variations or timing will be to the purchaser's account.
Refunds may take up to 5 working days to show on your credit card, depending on your bank or credit provider.
Payments made via Laybuy will be refunded via Laybuy.
EXCHANGES
We do not hold items for exchange. If you would like to exchange an item, please make a second purchase online, email us to let us know, and send your original purchase back to IKON. Once your original item has been returned and meets our returns policy you will be refunded.
Please contact our customer care team by emailing support@ikonnz.com if you have any further questions.
DAMAGED GOODS
In the unlikely event that your item arrives damaged, please contact support@ikonnz.com if we are unable to provide a replacement we will issue a full refund immediately.
UNDERWEAR
Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
SALE ITEMS
Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing.
INSTORE REFUND POLICY
In addition to your Statutory Rights, should you change your mind we will exchange or issue a credit note, provided:
1. The items with the original receipt are returned with 7 days of purchase, and
2. Items must be in original conditions as purchased with labels/tickets attached. Garments/Shoes must not have been worn or washed.
If you have any questions about your order, or how to make an order on www.ikonnz.com, our customer service team are here to help. You can do this by email, phone or facebook.
- Shop 5, 50 Buckingham Street, Arrowtown, New Zealand
- Phone: +64 3 442 1355
- Email: support@ikonnz.com
- Open 7 days 9.00am - 5:30pm
