7 products
Ziggy Dress - Mono Stripe
Regular price $159.90
The perfect trans seasonal style you can wear time and time again, from weddings to beach days - Ziggy has got you covered! Featuring adjustable cami straps with a straight neckline, tiered body and in seam pockets. Finished in an all-over stripe pattern.
Material: Cotton/ Polyester
Model wears size 8
HLLTTW8211
click + collect will be available Monday-Friday. You will receive an email when your purchase is available for pick-up in Arrowtown.
Delivery within New Zealand
New Zealand shipping is FREE for orders over $150. For all orders under $150 the shipping rate is $7.
All orders are dispatched from our store in Arrowtown, NZ.
Orders are sent Monday - Friday (excluding Public Holidays) with a fully tracked courier service and signature on delivery. If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, Ikon and the courier service cannot be held responsible for any loss or damage that may occur once your order has been delivered.
International Delivery
Currently we are only shipping to New Zealand and Australia.
Worldwide shipping may be available soon! Please email support@ikonnz.com with any shipping queries.
Australia shipping is a flat rate of $20 NZD
Orders are sent Mon-Fri (excluding public holidays) with NZ Post or DHL Express, with estimated delivery between 2 days and 2 weeks (rural destinations may take longer).
DUTY - Purchasing from outside of New Zealand: Please be aware all orders leaving New Zealand may incur duty and import taxes when entering the destination country. These charges are at the expense of the receiver. Please make sure you are aware of any costs that may be incurred before making a purchase. Ikon will not be responsible for any customs charges and import duties.
Tracking
As soon as your order has been processed and packed for the courier, we will send you a shipment confirmation email with the delivery information and a link to track your order online. You will also be able to track your order when you log into your account here, or email support@ikonnz.com with your order number and we can send you your tracking information.
Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing. Sale Items include those purchased during promotional sales (Black Friday discounted promotions etc).
RETURNS POLICY
Try your purchases on in the comfort of your own home and if you need to send them back, you must do so within 5 working days of receipt of merchandise.
Simply submit a returns request via our returns page and not via the store.
Once we have been informed, please send your items back to:
IKON c/- Web Returns
Shop 5, 50 Buckingham Street
Arrowtown, 9302
Please make sure your items are returned new, unused and with all IKON and designer garment tags still attached. (Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done). Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Sale items may not be returned or exchanged, unless they are faulty.
Shipping charges are not refunded unless the original item was incorrect or faulty.
IKON takes no responsibility for delays incurred at the recipient’s end. Please contact your shipping provider for information on your delivery.
INTERNATIONAL RETURNS
Title for shipped merchandise will pass on to you upon IKON's delivery to the carrier/courier. Depending on the destination and product, you may have to pay additional taxes or import duty. IKON is not responsible for any additional taxes or duties incurred by your country.
When orders are shipped outside of New Zealand, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering from IKON you are the ‘importer of record’ and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country, please research you own countries importation and duty policies.
If you decide to return an item to IKON you are responsible for all shipping and customs duties incurred. Please ensure the service is tracked and take you time to fill out all customs declaration forms, and clearly mark the item as a ‘returned item’ or with no commercial value. This is imperative to ensure that no duty’s or importation taxes are placed on the item.
IKON takes no responsibility for delays incurred at the recipient’s end, this can vary depending on the customs rules and regulations for each destination country.
REFUNDS
Refunds are only issued for the products sold. Once your original item has been returned and meets our returns policy you will be refunded. The original shipping cost will not be refunded. Refunds will be issued back to the original form of payment in New Zealand Dollars, with the exception of Direct Bank Transfers. Any price difference due to foreign exchange rate variations or timing will be to the purchaser's account.
Refunds may take up to 5 working days to show on your credit card, depending on your bank or credit provider.
Payments made via Laybuy will be refunded via Laybuy.
EXCHANGES
We do not hold items for exchange. If you would like to exchange an item, please make a second purchase online, email us to let us know, and send your original purchase back to IKON. Once your original item has been returned and meets our returns policy you will be refunded.
Please contact our customer care team by emailing support@ikonnz.com if you have any further questions.
DAMAGED GOODS
In the unlikely event that your item arrives damaged, please contact support@ikonnz.com if we are unable to provide a replacement we will issue a full refund immediately.
UNDERWEAR
Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
SALE ITEMS
Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing.
INSTORE REFUND POLICY
In addition to your Statutory Rights, should you change your mind we will exchange or issue a credit note, provided:
1. The items with the original receipt are returned with 7 days of purchase, and
2. Items must be in original conditions as purchased with labels/tickets attached. Garments/Shoes must not have been worn or washed.
If you have any questions about your order, or how to make an order on www.ikonnz.com, our customer service team are here to help. You can do this by email, phone or facebook.
- Shop 5, 50 Buckingham Street, Arrowtown, New Zealand
- Phone: +64 3 442 1355
- Email: support@ikonnz.com
- Open 7 days 9.00am - 5:30pm
Muse Henley Dress - Cloud
Regular price $249.90The Muse Dress is a hero piece of Marlow's new season collection and is an absolute staff favourite. This style is crafted from a super soft 100% cotton brushed rugby knit. Designed to be a casual staple for your Winter wardrobe. Featuring a button front, henley style neckline with sporty rubber buttons, two needle top stitch and full length sleeve detail. Pair with white sneakers for a fresh day time look or elevate with boots to take it into the evening.
Material: 100% Pure Cotton
Model wears size Small
LECAW2107
click + collect will be available Monday-Friday. You will receive an email when your purchase is available for pick-up in Arrowtown.
Delivery within New Zealand
New Zealand shipping is FREE for orders over $150. For all orders under $150 the shipping rate is $7.
All orders are dispatched from our store in Arrowtown, NZ.
Orders are sent Monday - Friday (excluding Public Holidays) with a fully tracked courier service and signature on delivery. If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, Ikon and the courier service cannot be held responsible for any loss or damage that may occur once your order has been delivered.
International Delivery
Currently we are only shipping to New Zealand and Australia.
Worldwide shipping may be available soon! Please email support@ikonnz.com with any shipping queries.
Australia shipping is a flat rate of $20 NZD
Orders are sent Mon-Fri (excluding public holidays) with NZ Post or DHL Express, with estimated delivery between 2 days and 2 weeks (rural destinations may take longer).
DUTY - Purchasing from outside of New Zealand: Please be aware all orders leaving New Zealand may incur duty and import taxes when entering the destination country. These charges are at the expense of the receiver. Please make sure you are aware of any costs that may be incurred before making a purchase. Ikon will not be responsible for any customs charges and import duties.
Tracking
As soon as your order has been processed and packed for the courier, we will send you a shipment confirmation email with the delivery information and a link to track your order online. You will also be able to track your order when you log into your account here, or email support@ikonnz.com with your order number and we can send you your tracking information.
Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing. Sale Items include those purchased during promotional sales (Black Friday discounted promotions etc).
RETURNS POLICY
Try your purchases on in the comfort of your own home and if you need to send them back, you must do so within 5 working days of receipt of merchandise.
Simply submit a returns request via our returns page and not via the store.
Once we have been informed, please send your items back to:
IKON c/- Web Returns
Shop 5, 50 Buckingham Street
Arrowtown, 9302
Please make sure your items are returned new, unused and with all IKON and designer garment tags still attached. (Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done). Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Sale items may not be returned or exchanged, unless they are faulty.
Shipping charges are not refunded unless the original item was incorrect or faulty.
IKON takes no responsibility for delays incurred at the recipient’s end. Please contact your shipping provider for information on your delivery.
INTERNATIONAL RETURNS
Title for shipped merchandise will pass on to you upon IKON's delivery to the carrier/courier. Depending on the destination and product, you may have to pay additional taxes or import duty. IKON is not responsible for any additional taxes or duties incurred by your country.
When orders are shipped outside of New Zealand, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering from IKON you are the ‘importer of record’ and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country, please research you own countries importation and duty policies.
If you decide to return an item to IKON you are responsible for all shipping and customs duties incurred. Please ensure the service is tracked and take you time to fill out all customs declaration forms, and clearly mark the item as a ‘returned item’ or with no commercial value. This is imperative to ensure that no duty’s or importation taxes are placed on the item.
IKON takes no responsibility for delays incurred at the recipient’s end, this can vary depending on the customs rules and regulations for each destination country.
REFUNDS
Refunds are only issued for the products sold. Once your original item has been returned and meets our returns policy you will be refunded. The original shipping cost will not be refunded. Refunds will be issued back to the original form of payment in New Zealand Dollars, with the exception of Direct Bank Transfers. Any price difference due to foreign exchange rate variations or timing will be to the purchaser's account.
Refunds may take up to 5 working days to show on your credit card, depending on your bank or credit provider.
Payments made via Laybuy will be refunded via Laybuy.
EXCHANGES
We do not hold items for exchange. If you would like to exchange an item, please make a second purchase online, email us to let us know, and send your original purchase back to IKON. Once your original item has been returned and meets our returns policy you will be refunded.
Please contact our customer care team by emailing support@ikonnz.com if you have any further questions.
DAMAGED GOODS
In the unlikely event that your item arrives damaged, please contact support@ikonnz.com if we are unable to provide a replacement we will issue a full refund immediately.
UNDERWEAR
Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
SALE ITEMS
Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing.
INSTORE REFUND POLICY
In addition to your Statutory Rights, should you change your mind we will exchange or issue a credit note, provided:
1. The items with the original receipt are returned with 7 days of purchase, and
2. Items must be in original conditions as purchased with labels/tickets attached. Garments/Shoes must not have been worn or washed.
If you have any questions about your order, or how to make an order on www.ikonnz.com, our customer service team are here to help. You can do this by email, phone or facebook.
- Shop 5, 50 Buckingham Street, Arrowtown, New Zealand
- Phone: +64 3 442 1355
- Email: support@ikonnz.com
- Open 7 days 9.00am - 5:30pm
Urban Rib Knit Dress - Black/Oatmeal
Regular price $349.90 Sale price $244.00 Save $105.90The Urban Rib Knit Maxi Dress, featuring contrast detailing on the neckline and sleeve. Knitted in a cashmere/wool blend to keep you feeling cozy all winter long. This is an investment piece that is sure to be in your wardrobe for years to come. Wear it with your casual sneakers or dress it up with your chunky winter boots for an elegant, sophisticated look.
Material: 5% Cashmere, 15% Wool, 35% Rayon, 45% Nylon
Model wears size Small
LECAW2102
click + collect will be available Monday-Friday. You will receive an email when your purchase is available for pick-up in Arrowtown.
Delivery within New Zealand
New Zealand shipping is FREE for orders over $150. For all orders under $150 the shipping rate is $7.
All orders are dispatched from our store in Arrowtown, NZ.
Orders are sent Monday - Friday (excluding Public Holidays) with a fully tracked courier service and signature on delivery. If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, Ikon and the courier service cannot be held responsible for any loss or damage that may occur once your order has been delivered.
International Delivery
Currently we are only shipping to New Zealand and Australia.
Worldwide shipping may be available soon! Please email support@ikonnz.com with any shipping queries.
Australia shipping is a flat rate of $20 NZD
Orders are sent Mon-Fri (excluding public holidays) with NZ Post or DHL Express, with estimated delivery between 2 days and 2 weeks (rural destinations may take longer).
DUTY - Purchasing from outside of New Zealand: Please be aware all orders leaving New Zealand may incur duty and import taxes when entering the destination country. These charges are at the expense of the receiver. Please make sure you are aware of any costs that may be incurred before making a purchase. Ikon will not be responsible for any customs charges and import duties.
Tracking
As soon as your order has been processed and packed for the courier, we will send you a shipment confirmation email with the delivery information and a link to track your order online. You will also be able to track your order when you log into your account here, or email support@ikonnz.com with your order number and we can send you your tracking information.
Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing. Sale Items include those purchased during promotional sales (Black Friday discounted promotions etc).
RETURNS POLICY
Try your purchases on in the comfort of your own home and if you need to send them back, you must do so within 5 working days of receipt of merchandise.
Simply submit a returns request via our returns page and not via the store.
Once we have been informed, please send your items back to:
IKON c/- Web Returns
Shop 5, 50 Buckingham Street
Arrowtown, 9302
Please make sure your items are returned new, unused and with all IKON and designer garment tags still attached. (Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done). Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Sale items may not be returned or exchanged, unless they are faulty.
Shipping charges are not refunded unless the original item was incorrect or faulty.
IKON takes no responsibility for delays incurred at the recipient’s end. Please contact your shipping provider for information on your delivery.
INTERNATIONAL RETURNS
Title for shipped merchandise will pass on to you upon IKON's delivery to the carrier/courier. Depending on the destination and product, you may have to pay additional taxes or import duty. IKON is not responsible for any additional taxes or duties incurred by your country.
When orders are shipped outside of New Zealand, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering from IKON you are the ‘importer of record’ and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country, please research you own countries importation and duty policies.
If you decide to return an item to IKON you are responsible for all shipping and customs duties incurred. Please ensure the service is tracked and take you time to fill out all customs declaration forms, and clearly mark the item as a ‘returned item’ or with no commercial value. This is imperative to ensure that no duty’s or importation taxes are placed on the item.
IKON takes no responsibility for delays incurred at the recipient’s end, this can vary depending on the customs rules and regulations for each destination country.
REFUNDS
Refunds are only issued for the products sold. Once your original item has been returned and meets our returns policy you will be refunded. The original shipping cost will not be refunded. Refunds will be issued back to the original form of payment in New Zealand Dollars, with the exception of Direct Bank Transfers. Any price difference due to foreign exchange rate variations or timing will be to the purchaser's account.
Refunds may take up to 5 working days to show on your credit card, depending on your bank or credit provider.
Payments made via Laybuy will be refunded via Laybuy.
EXCHANGES
We do not hold items for exchange. If you would like to exchange an item, please make a second purchase online, email us to let us know, and send your original purchase back to IKON. Once your original item has been returned and meets our returns policy you will be refunded.
Please contact our customer care team by emailing support@ikonnz.com if you have any further questions.
DAMAGED GOODS
In the unlikely event that your item arrives damaged, please contact support@ikonnz.com if we are unable to provide a replacement we will issue a full refund immediately.
UNDERWEAR
Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
SALE ITEMS
Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing.
INSTORE REFUND POLICY
In addition to your Statutory Rights, should you change your mind we will exchange or issue a credit note, provided:
1. The items with the original receipt are returned with 7 days of purchase, and
2. Items must be in original conditions as purchased with labels/tickets attached. Garments/Shoes must not have been worn or washed.
If you have any questions about your order, or how to make an order on www.ikonnz.com, our customer service team are here to help. You can do this by email, phone or facebook.
- Shop 5, 50 Buckingham Street, Arrowtown, New Zealand
- Phone: +64 3 442 1355
- Email: support@ikonnz.com
- Open 7 days 9.00am - 5:30pm
Tigerlily Essential Pacha Midi Dress - Ivory
Regular price $239.90 Sale price $119.00 Save $120.90The new 90's inspired Pacha Midi Dress is a knitted piece you can dress up or down depending on the event! The straight neckline and thick straps make the dress bra friendly and the figure hugging shape will accentuate your curves. Also features dome buttons that fasten at the back and a back hem vent for ease of movement.
Fabric: 100% Cotton. A fine guage knitted natural fabric.
TIT615429
click + collect will be available Monday-Friday. You will receive an email when your purchase is available for pick-up in Arrowtown.
Delivery within New Zealand
New Zealand shipping is FREE for orders over $150. For all orders under $150 the shipping rate is $7.
All orders are dispatched from our store in Arrowtown, NZ.
Orders are sent Monday - Friday (excluding Public Holidays) with a fully tracked courier service and signature on delivery. If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, Ikon and the courier service cannot be held responsible for any loss or damage that may occur once your order has been delivered.
International Delivery
Currently we are only shipping to New Zealand and Australia.
Worldwide shipping may be available soon! Please email support@ikonnz.com with any shipping queries.
Australia shipping is a flat rate of $20 NZD
Orders are sent Mon-Fri (excluding public holidays) with NZ Post or DHL Express, with estimated delivery between 2 days and 2 weeks (rural destinations may take longer).
DUTY - Purchasing from outside of New Zealand: Please be aware all orders leaving New Zealand may incur duty and import taxes when entering the destination country. These charges are at the expense of the receiver. Please make sure you are aware of any costs that may be incurred before making a purchase. Ikon will not be responsible for any customs charges and import duties.
Tracking
As soon as your order has been processed and packed for the courier, we will send you a shipment confirmation email with the delivery information and a link to track your order online. You will also be able to track your order when you log into your account here, or email support@ikonnz.com with your order number and we can send you your tracking information.
Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing. Sale Items include those purchased during promotional sales (Black Friday discounted promotions etc).
RETURNS POLICY
Try your purchases on in the comfort of your own home and if you need to send them back, you must do so within 5 working days of receipt of merchandise.
Simply submit a returns request via our returns page and not via the store.
Once we have been informed, please send your items back to:
IKON c/- Web Returns
Shop 5, 50 Buckingham Street
Arrowtown, 9302
Please make sure your items are returned new, unused and with all IKON and designer garment tags still attached. (Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done). Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Sale items may not be returned or exchanged, unless they are faulty.
Shipping charges are not refunded unless the original item was incorrect or faulty.
IKON takes no responsibility for delays incurred at the recipient’s end. Please contact your shipping provider for information on your delivery.
INTERNATIONAL RETURNS
Title for shipped merchandise will pass on to you upon IKON's delivery to the carrier/courier. Depending on the destination and product, you may have to pay additional taxes or import duty. IKON is not responsible for any additional taxes or duties incurred by your country.
When orders are shipped outside of New Zealand, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering from IKON you are the ‘importer of record’ and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country, please research you own countries importation and duty policies.
If you decide to return an item to IKON you are responsible for all shipping and customs duties incurred. Please ensure the service is tracked and take you time to fill out all customs declaration forms, and clearly mark the item as a ‘returned item’ or with no commercial value. This is imperative to ensure that no duty’s or importation taxes are placed on the item.
IKON takes no responsibility for delays incurred at the recipient’s end, this can vary depending on the customs rules and regulations for each destination country.
REFUNDS
Refunds are only issued for the products sold. Once your original item has been returned and meets our returns policy you will be refunded. The original shipping cost will not be refunded. Refunds will be issued back to the original form of payment in New Zealand Dollars, with the exception of Direct Bank Transfers. Any price difference due to foreign exchange rate variations or timing will be to the purchaser's account.
Refunds may take up to 5 working days to show on your credit card, depending on your bank or credit provider.
Payments made via Laybuy will be refunded via Laybuy.
EXCHANGES
We do not hold items for exchange. If you would like to exchange an item, please make a second purchase online, email us to let us know, and send your original purchase back to IKON. Once your original item has been returned and meets our returns policy you will be refunded.
Please contact our customer care team by emailing support@ikonnz.com if you have any further questions.
DAMAGED GOODS
In the unlikely event that your item arrives damaged, please contact support@ikonnz.com if we are unable to provide a replacement we will issue a full refund immediately.
UNDERWEAR
Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
SALE ITEMS
Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing.
INSTORE REFUND POLICY
In addition to your Statutory Rights, should you change your mind we will exchange or issue a credit note, provided:
1. The items with the original receipt are returned with 7 days of purchase, and
2. Items must be in original conditions as purchased with labels/tickets attached. Garments/Shoes must not have been worn or washed.
If you have any questions about your order, or how to make an order on www.ikonnz.com, our customer service team are here to help. You can do this by email, phone or facebook.
- Shop 5, 50 Buckingham Street, Arrowtown, New Zealand
- Phone: +64 3 442 1355
- Email: support@ikonnz.com
- Open 7 days 9.00am - 5:30pm
Tigerlily Essentials Kesara Maxi Dress - Camel
Regular price $239.90 Sale price $119.00 Save $120.90This Essentials Kesara dress from Tigerlily features a V neckline with thin straps, tie detailing at the front to adjust the fit and a flowing maxi length skirt. Made in a relaxed fit and finished with a scoop back neckline with a tiered hem at the bottom.
Also available in Ivory
TIT615428
click + collect will be available Monday-Friday. You will receive an email when your purchase is available for pick-up in Arrowtown.
Delivery within New Zealand
New Zealand shipping is FREE for orders over $150. For all orders under $150 the shipping rate is $7.
All orders are dispatched from our store in Arrowtown, NZ.
Orders are sent Monday - Friday (excluding Public Holidays) with a fully tracked courier service and signature on delivery. If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, Ikon and the courier service cannot be held responsible for any loss or damage that may occur once your order has been delivered.
International Delivery
Currently we are only shipping to New Zealand and Australia.
Worldwide shipping may be available soon! Please email support@ikonnz.com with any shipping queries.
Australia shipping is a flat rate of $20 NZD
Orders are sent Mon-Fri (excluding public holidays) with NZ Post or DHL Express, with estimated delivery between 2 days and 2 weeks (rural destinations may take longer).
DUTY - Purchasing from outside of New Zealand: Please be aware all orders leaving New Zealand may incur duty and import taxes when entering the destination country. These charges are at the expense of the receiver. Please make sure you are aware of any costs that may be incurred before making a purchase. Ikon will not be responsible for any customs charges and import duties.
Tracking
As soon as your order has been processed and packed for the courier, we will send you a shipment confirmation email with the delivery information and a link to track your order online. You will also be able to track your order when you log into your account here, or email support@ikonnz.com with your order number and we can send you your tracking information.
Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing. Sale Items include those purchased during promotional sales (Black Friday discounted promotions etc).
RETURNS POLICY
Try your purchases on in the comfort of your own home and if you need to send them back, you must do so within 5 working days of receipt of merchandise.
Simply submit a returns request via our returns page and not via the store.
Once we have been informed, please send your items back to:
IKON c/- Web Returns
Shop 5, 50 Buckingham Street
Arrowtown, 9302
Please make sure your items are returned new, unused and with all IKON and designer garment tags still attached. (Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done). Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Sale items may not be returned or exchanged, unless they are faulty.
Shipping charges are not refunded unless the original item was incorrect or faulty.
IKON takes no responsibility for delays incurred at the recipient’s end. Please contact your shipping provider for information on your delivery.
INTERNATIONAL RETURNS
Title for shipped merchandise will pass on to you upon IKON's delivery to the carrier/courier. Depending on the destination and product, you may have to pay additional taxes or import duty. IKON is not responsible for any additional taxes or duties incurred by your country.
When orders are shipped outside of New Zealand, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering from IKON you are the ‘importer of record’ and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country, please research you own countries importation and duty policies.
If you decide to return an item to IKON you are responsible for all shipping and customs duties incurred. Please ensure the service is tracked and take you time to fill out all customs declaration forms, and clearly mark the item as a ‘returned item’ or with no commercial value. This is imperative to ensure that no duty’s or importation taxes are placed on the item.
IKON takes no responsibility for delays incurred at the recipient’s end, this can vary depending on the customs rules and regulations for each destination country.
REFUNDS
Refunds are only issued for the products sold. Once your original item has been returned and meets our returns policy you will be refunded. The original shipping cost will not be refunded. Refunds will be issued back to the original form of payment in New Zealand Dollars, with the exception of Direct Bank Transfers. Any price difference due to foreign exchange rate variations or timing will be to the purchaser's account.
Refunds may take up to 5 working days to show on your credit card, depending on your bank or credit provider.
Payments made via Laybuy will be refunded via Laybuy.
EXCHANGES
We do not hold items for exchange. If you would like to exchange an item, please make a second purchase online, email us to let us know, and send your original purchase back to IKON. Once your original item has been returned and meets our returns policy you will be refunded.
Please contact our customer care team by emailing support@ikonnz.com if you have any further questions.
DAMAGED GOODS
In the unlikely event that your item arrives damaged, please contact support@ikonnz.com if we are unable to provide a replacement we will issue a full refund immediately.
UNDERWEAR
Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
SALE ITEMS
Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing.
INSTORE REFUND POLICY
In addition to your Statutory Rights, should you change your mind we will exchange or issue a credit note, provided:
1. The items with the original receipt are returned with 7 days of purchase, and
2. Items must be in original conditions as purchased with labels/tickets attached. Garments/Shoes must not have been worn or washed.
If you have any questions about your order, or how to make an order on www.ikonnz.com, our customer service team are here to help. You can do this by email, phone or facebook.
- Shop 5, 50 Buckingham Street, Arrowtown, New Zealand
- Phone: +64 3 442 1355
- Email: support@ikonnz.com
- Open 7 days 9.00am - 5:30pm
